Terms and Conditions

Plus Yoga s.r.o.
ID: 21718172
with registered office at Nové sady 988/2, Brno, 602 00
registered in the Commercial Register maintained by the Regional Court in Brno under sp.
no.
C 139923
e-mail: info@petsyoga.cz
phone: +420 739 011 626
web: www.petsyoga.cz
DS ID: pqw4fr

Branches:
Dance Diffrent, Fügnerovo náměstí 5, 120 00 Nové Město
One Club Centrum, Václavská 6, 603 00 Brno
One CLub Lužánky, OC Meta, Lidická 81, 602 00 Brno-střed
Machovský Olomouc, Náves Svobody 8/14, 779 00 Olomouc
Waldorf School Olomouc, Tomkova 420/48, 779 00 Olomouc

Preamble

These Terms and Conditions (hereinafter referred to as “T&C”) of Plus Yoga s.r.o., with its registered office at Nové sady 988/2, Brno, ID: 21718172 (hereinafter referred to as “Provider”), regulate the rights and obligations of the Provider, as the operator of pet yoga lessons, and natural persons who participate in these lessons as customers (hereinafter referred to as “Customer”), arising under the contract for booking and participation in pet yoga lessons concluded between them through the Provider’s website (hereinafter referred to as “Contract”) or in connection with this Contract, in accordance with the law of the Czech Republic.

1. Subject of the contract

1.1 The subject of the Contract between the Provider and the Customer is the Provider’s obligation to enable the Customer to participate in a pet yoga lesson, i.e.

1.2 An integral part of the subject of the Contract is also the Provider’s obligation to reserve a place for the Customer in the lesson from the date of conclusion of the Contract until the end of the lesson.
The Parties expressly agree that the subject matter of the Contract in the form of a reservation shall be provided to the Customer immediately upon conclusion of the Contract, which the Customer agrees to.
1.3 Lessons shall take place at the time and place agreed in the Contract.
The Customer is obliged to arrive at the venue of the Lesson in sufficient time to prepare for the Lesson.

2. Booking and conclusion of the Contract

2.1 The Customer has the possibility to book a lesson by concluding the Agreement via the Provider’s website.
The Provider publishes the available dates of lessons, which the Customer can book until the lesson capacity is sold out.
2.2.
The Provider does not offer the possibility to participate in a Lesson other than by booking on the Provider’s website.
2.3.
The Customer is obliged to truthfully state their personal and contact details when booking a Lesson.
The Provider reserves the right to verify the Customer’s identity when entering the lesson.
2.4.
The Contract is concluded by the Customer making a booking and paying the price for the Lesson in full (i.e. by crediting the full price for the Lesson to the Provider’s bank account or payment gateway or by applying a voucher).
Therefore, the Parties agree that the Provider is not obliged to provide any performance to the Customer until the full payment of the price for the lesson, i.e. not even the booking of the lesson.
2.5 At the start of the lesson, the Customer is obliged to prove to the Provider the payment of the price of the lesson by means provided by the Provider (e.g. QR code, booking confirmation email).
In case of impossibility to prove according to the previous sentence or in case of disputes, it is possible to prove the payment of the lesson price by other means (proof of identity, bank statement, etc.).

3. Price and payment terms

3.1 The price for the lesson is always indicated at the time of booking on the website and becomes an integral part of the concluded Contract.
The prices are inclusive of VAT and all related fees.
Any additional payments (e.g. for the chosen payment method) are always transparently indicated at the time of booking and also become part of the Contract.
3.2 The price for the lesson can be paid by the methods offered by the Provider on the website (i.e. online payment methods, typically by credit card), provided that the payment is subject to the terms and conditions of the respective payment gateway provider and may also be affected by the terms and conditions of the Customer’s bank.
3..3 An invoice will be issued in electronic form upon payment of the lesson price and sent to the Customer’s email address provided during registration.
3.4 The lesson price may also be paid by means of a season ticket or gift voucher.
3.5.
For the avoidance of doubt, it is noted that season tickets or gift vouchers from entities other than the Provider cannot be used.

4. Gift vouchers and season tickets

4.1 The Provider may allow the purchase of gift vouchers or season tickets to cover the price of a lesson (hereinafter collectively referred to as a “voucher”). 4.2 The contract for the purchase of a voucher is subject to full payment of the voucher price. 4.3 The voucher will be handed over to the customer physically when purchasing the voucher in person, or sent by email when purchasing via the Provider’s website, no later than the next working day after the voucher has been paid for. 4.4 In the case of a voucher purchase via the website, the customer has the right to withdraw from the contract within 14 days of the date of delivery of the voucher, even without giving a reason. In this case, the Provider shall refund the Customer the voucher price in full. The Customer is not obliged to return the voucher to the Provider, who will ensure its invalidation. If the voucher has already been used in full or in part to book a lesson, the refunded price of the voucher will be reduced by the sum of the prices for the used lessons including the booked ones. However, cancellation of the Contract does not cancel the Contract for individual lessons. In the event of a subsequent cancellation of a lesson with a right to a refund, the lesson price will be refunded to the bank account from which the voucher was paid. 4.5 The provisions of these T&Cs shall apply to customers purchasing a voucher insofar as this is apparent from the nature of these provisions.
4.6.
S výjimkou odstoupení od smlouvy nemá Zákazník právo na vrácení peněz za poukaz.
4.7.
Poskytovatel upozorňuje Zákazníky na skutečnost, že lekce jsou závislé na možnostech zajištění zvířat, prostor, personálu, ale i na zájmu ostatních zákazníků apod.
Z tohoto důvodu se nedoporučuje vyčkávat s uplatněním poukazu na závěr doby jeho platnosti.
Poskytovatel není povinen zajistit vypsání lekcí ani negarantuje vypsání lekcí s konkrétními parametry (zvířaty, kapacitou apod.).

5. Cancellation terms and withdrawal from the contract

5.1 Reservations can be cancelled no later than 120 hours before the lesson via e-mail info@petsyoga.cz.
The cancellation must include the reservation code.
The Provider notes that cancellations without these details may not be processed correctly.
In case of a proper cancellation, the Provider will refund the full price of the lesson to the Customer.
5.2.
It is also possible to cancel the reservation later than the time specified in the previous point.
In this case, the Customer will not be refunded the price of the lesson, which the Customer expressly agrees to, but the Customer will free up a place in the lesson and allow another Customer to attend the lesson.
The Provider hereby asks Customers who know that they will not be able to attend the lesson to cancel their booking to allow the capacity of each lesson to be filled.
5.3.
The Provider informs the Customer that the Customer does not have the right to withdraw from the Contract within the meaning of Section 1837(1)(a).
j) of the Civil Code.
However, this does not affect the possibility of proceeding according to the cancellation clause above.
5.4 In the event of the Provider’s cancellation of a lesson, the Provider shall offer the Customer an alternative date or participation in another lesson with free capacity.
If the Customer is not interested in attending another lesson, the Provider will refund the price paid for the lesson to the Customer.
Similar procedure shall be followed in case of necessity to change the animals for the lesson or any other change or in case of banning the lessons.

6. Rules of conduct and safety

6.1 The customer is obliged to familiarize himself with the operating rules and to comply with them.
The current version of the Operating Regulations is available on the Provider’s website (https://www.petsyoga.cz/provozni-rad/), as well as at each branch.
In the event that the Lesson Space Provider publishes any rules or instructions on the premises, the Customer shall comply with them from the moment he/she has become familiar with them or has had the opportunity to become familiar with them.
6.2 The Customer shall follow the instructions of the staff and ensure the safety of himself/herself, other persons and animals.
Failure to do so may result in the Customer being removed from the lesson without refund.
6.3 The Customer must inform the lesson leader of any medical restrictions they may have.
However, the Provider asks the Customer to consider in advance the suitability of attending the lesson with regard to the nature of the lesson (for example, lessons are not suitable for people with allergies to animal fur).
6.4 It is prohibited to smoke, consume alcohol or narcotics during the lesson, or to attend the lesson under the influence of alcohol or other intoxicants.
6.5 The Provider advises the Customer and the Customer acknowledges that the nature of the lessons is interaction with animals.
However, despite the Provider’s best efforts, the Provider cannot fully guarantee that animals will not engage in unpredictable behaviour.
Therefore, the Provider hereby warns the Customer of the risk of damage or injury while participating in the lesson.
Therefore, the Provider also advises the Customer to take measures to minimize such risk (e.g., when selecting clothing for the lesson, removing jewelry, taking into account possible injuries, wearing their own equipment to the lesson, etc.).
6.6 Customers are prohibited from making photographic, audio or video recordings during the lessons, especially with regard to and to protect the privacy of other Customers.
This is without prejudice to the possibility of taking private photographs that do not risk interfering with the rights of the Provider, other Customers or other persons, or other legally protected interests (e.g. the Provider’s trade secrets).
6.7.
The Customer may also be a person under 18 years of age, but always older than 11 years of age.
Persons under 15 years of age may only attend the lesson accompanied by a legal guardian or another person over 18 years of age, who in such case is responsible for the Customer’s behaviour and is co-responsible for any damage caused.

7. Other provisions and instructions

7.1 For the avoidance of doubt, the Provider informs the Customer that it does not provide clothing or footwear for participation in the lesson.
7.2 The rights arising from defective performance are governed by general legislation, in particular the provisions of Sections 1914 – 1925, 2099 – 2117 and 2161 – 2174b of the Civil Code, and the Consumer Protection Act.
The rights arising from defective performance shall be asserted with the Provider within a period of time without undue delay after the Customer becomes aware or could have become aware of the defective performance.
However, with regard to the evidentiary situation and the protection of the rights of all parties involved, it is recommended to resolve any claims immediately during or after the lesson, after which it may be difficult to prove the actual facts.
7.3 The Customer shall bear the costs of any use of a means of distance communication.
The Provider does not use means of communication with a special tariff.
7.4 Any complaints shall be handled by the Provider at all contacts listed in the header of these OP.
7.5 The Customer, as a consumer, is entitled to resolve any disputes with the Provider also through an out-of-court consumer dispute resolution body. This body is the Czech Trade Inspection Authority. The proceedings shall be initiated by a written proposal, the particulars of which are set out in Section 20n of Act No. 634/1992 Coll., on Consumer Protection. Before initiating the procedure, it is necessary to file a complaint with the Provider, who is obliged to settle it within 30 days. The out-of-court settlement can then be initiated within 1 year from the date on which the Customer (consumer) filed the complaint with the Provider. All information on the possibility of out-of-court resolution of consumer disputes is available on the website www.coi.cz.

8. Personal data

8.1 The protection of personal data is the subject of a separate Privacy Policy, which can be found here: https://www.petsyoga.cz/ochrana-osobnich-udaju/.

9. Final Arrangements

9.1 All disputes arising under or in connection with the concluded Contracts or the contract for the purchase of vouchers shall be settled by the general courts of the Czech Republic.
The legal relationship established by the Contract shall be governed by the laws of the Czech Republic.
9.2 The transfer of rights and obligations under the Contract to third parties is only possible with the prior written consent of the Provider, this does not apply to gift vouchers.
The Provider undertakes not to refuse to grant consent without a substantial reason.
9.3 By providing an email and/or telephone number in the booking form, the Customer agrees to the use of these contact details for sending communications in connection with the performance of the Contract.
9.4 These T&Cs apply only to the situation where the Customer is a consumer, i.e.
The Customer is a natural person outside the scope of his/her business or profession.
In the event of interest in a different way of providing or arranging lessons, an individual agreement with the Provider is possible.
9.5 These OPs are an integral part of the Contract and by concluding the Contract the Customer expresses unconditional consent to these OPs.
Any deviating provisions in the Contract shall prevail over the provisions in these OPs.
9.6 These OPs are valid and effective from 1.
10.
2024 and may be amended or supplemented by the Provider at any time.
The Customer will be informed of any changes to the OPs via the Provider’s website.
Changes to the OPs shall not affect the already concluded Agreements.
9.7.
For the avoidance of doubt, the Provider declares that it does not consent to any copying or other takeover of these OPs by other entities.
This does not affect the possibility of archiving these OPs by the Customers.

In Brno on 1.
10.
2024

Plus Yoga s.r.o. Lukáš Bíla, Managing Director